07-21-2013 06:42 PM
Actiontec MI424WR wireless router
HP Officejet 660
Dell XPS 8300 (Windows 7, Windows Firewall, Microsoft Security Essentials)
IP Address range: 192.168.1.x
Printer is assigned static IP address
The HP Officejet 6600 printer is easy to set up and works great...for about 15 minutes. Then the printer goes to sleep and the wireless connection dies. Repeatedly. I am never able to restore the wireless connection without rebooting the printer, computer AND the router. I've been dealing with this issue off and on since I purchased the printer four months ago.
I can see from forums that I am not the only one with this issue. What I can't see (anywhere) is a solid fix for the issue.
I can tell you:
1. It's NOT the windows firewall. I've tried it with the firewall on and the firewall off.
2. It's NOT the antivirus software. I've tried it with the service running and the service stopped.
3. It doesn't matter whether the IP address is statically assigned or assigned with a DHCP reservation (though you do need to do one or the other)
4. Adding an ARP static entry helped a little bit to get rid of the "Host reports destination unreachable".
5. It doesn't matter whether the Bonjour service is running or not.
6. It doesn't matter whether the printer is configured for wireless direct printing or not.
7. I updated to the most recent firmware for the printer: that didn't help.
8. I'm positive that the printer is connected to the wireless router correctly.
I ran telnet from my pc to the printer (on port 80) and received no response. I can only conclude that somehow, there's a service that's supposed to be running on the printer that has died or that fails to register properly with the router.
Right now, I'm back to a direct connection between the printer and the computer (usb cable). Which means I can only print from the one device.
I have no intention of purchasing another HP product any time soon. I'll be sure to go out of my way to find knock-off cartridges as well.
07-22-2013 02:49 PM
Just to verify, what is the DHCP range in the router? Starting and ending addresses? What is the printer static IP at?
If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.8% chance the information you seek is in the User Guide/Manual.