07-17-2013 09:00 AM
Unable to set up the wireless on my new printer.
Error message: Unsuccessful Network Connection.
The printer was unable to install over the network.
I have printed the diagnostic report (HP Network Configuaration Page). There are no error comments on this page.
Under Wireless title, my correct WIFI isted under Network Name; however the status says disconnected.
Under Diagnostic Results title; Connectivty - Connected - PASS
Wireless - ON
Wireless Working - PASS
Signal - Very Good
I connected the USB cable as instructed in the wizard. Does it have something to do with when to disconnect this cable?
07-18-2013 08:27 AM
The install program should direct you when to remove the USB cable. Is the PC your on wireless ?? If so, then you might need to check some settings in your router. The printer likes to work in 802.11g mode, not in mixed mode. Also , channel 11 seems to work best. You might need to get with you Internet Service Provider to have them help with router settings. Let me know if this helps.
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I appreciate your input !
07-19-2013 04:50 PM
Thank you. I will call the isp provider tomorrow. On the diagnostics report it says communication mode: Infrastructure..? Is this what you mean by mode: 802.11g? and we are definatley not on channel 11 so I will ask them to change that.
And yes, I am printing from a laptop.
07-20-2013 05:39 PM
You dont have to fiddle around with the wireless channel and calling your isp and all, i install these every day to my customers, when i get any issues i follow these three methods, one of them works
HP Printer Wireless Setup
HP Automatic Wireless Configuration or (HP Auto Wireless Connect) HP printer Wireless Setup, includes Auto Wireless Connect technology that allows connecting the printer to the wireless network automatically without having to connect any cables or enter wireless network settings such as wireless password or id. All new HP printers will have this capability during the software installation process. In some cases computers or the network configurations are compatible with HP Auto Wireless Connect. In these cases, an alternate wireless setup method will be offered. To be compatible with HP Auto Wireless Connect, the following conditions must be met: Your computer uses Windows Vista, Windows 7, Windows 8, Mac OS X 10.5 +. Your computer uses a wireless connection to your network and the operating system is in control of the wireless adapter so that the HP Software can retrieve the computer’s current network settings. Your computer is connected to your 802.11b/g/n wireless router over a 2.4 GHz connection.
NOTE: HP Printers are currently not compatible with 802.11n 5.0 GHz networks.Your computer does not use a static static IP address. Your printer is in HP Auto Wireless Connect mode. The printer will be in this mode for one hour after it is first powered on during installation before it is connected to a network. If your printer has been powered on for more than one hour and the software has not yet tried to connect the printer to your wireless network, you can reset this mode by using the Restore Network Defaults option from the printer control panel. Refer to your printer documentation for how to perform Restore Network Defaults. Other environmental and technical factors may also affect whether HP Auto Wireless Connect is offered.
If HP Auto Wireless Connect is offered during the installation of your printer, it is the recommended setup method. Part of the setup process requires your computer to be temporarily disconnected from your wireless network. During this time you will not have Internet access. Be sure to save any online work and/or downloads before continuing with this setup method. To use this option, install the software for your printer and follow the onscreen instructions. When prompted, select the “Network (Ethernet/Wireless)” connection type and then choose “Yes, send my wireless settings to the printer (recommended)”. That’s it! The HP software will do the rest. If HP Auto Wireless Connect is not offered during the software installation or if it is not successful, you will be guided to use another wireless setup method.WPS (Wi-Fi Protected Setup)
WPS (Wi-Fi Protected Setup) – WPS has two modes to connect devices together over a wireless connection. One is called “pushbutton” and the other is called “PIN”. Pushbutton is by far the easiest method. We will describe how to connect using the WPS pushbutton method, but not the PIN method.
For instructions on starting WPS on your printer consult your printer’s manual. However there are some conditions that need to be met in order to use WPS pushbutton mode:
Both your printer and wireless router must support WPS pushbutton mode. Consult your printer and wireless router manuals. The wireless router must have a physical WPS pushbutton available. Your network must use WPA or WPA2 security. Most WPS wireless routers will not connect using the WPS method if WEP or no security is used. Most WPS wireless routers will not connect using the WPS method if you are using the manufacturer’s default for the network name and no security.
To connect your wireless printer to your wireless router using WPS. Start the WPS pushbutton mode on your printer. For instructions on starting WPS on your printer, consult your printer’s manual. Within 2 minutes, press the WPS button on your router.HP Printer Wireless Setup – The Wireless Setup Wizard
The Wireless Setup Wizard, which you run from the printer’s control panel. Make sure you know your network name and your security password (WEP or WPA). On the printer’s control panel, press the Setup button and then select the Network menu. The Wireless Setup Wizard displays a list of wireless networks in the area. Note: The Setup button may appear as a wrench icon. There are differences between product models. Select your wireless network’s name from the list. If you don’t see your wireless network listed, you can enter your network name manually by scrolling to the bottom of the list. If you enter the name manually it must be exact, including upper and lower case characters. Enter your WEP key or WPA passphrase. You must enter the key or passphrase exactly, including upper and lower case characters. Your printer should connect to your wireless network. If it does not connect, you are given the opportunity to print a Wireless Network Test report that will help you find out what may be wrong.USB Setup of Wireless
USB setup of wireless – Some HP wireless printers can use this wireless setup method during the printer software installation. During this process you’ll temporarily connect a USB cable between the computer and the printer. It’s important that you connect and disconnect the cable only when prompted by the software, which will guide you through connecting and configuring your printer’s wireless connection. In some cases the software may automatically find your wireless settings for you.To connect your wireless printer to your wireless router using USB setup of wireless, proceed to Installing Printer Software.
07-28-2013 09:00 PM
I have Window XP - Professional . I don't see this listed in where you said :requirements.... could this be the problem?
06-06-2015 06:41 PM
I took the above suggestions and changed my router settings to channel 11 and verified it was 2.4ghz. However I noticed in my wireless list of attached devices on the router that the SSID was different that the name I was actually connected to on my laptop. When I connected to the corresponding SSID on my laptop I no longer got the disconnected msg.
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