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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: 'Use SETUP cartridges' error on printer, need help!
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02-09-2014 07:51 AM
Hi, I am having the same problem with my computer - I have a Photosmart Plus B210b that I bought in Russia about 2-3 years ago (now living in UK), I did the reset and now I'm stuck at the "Use SETUP cartridges" screen....printer and scanner have been rendered useless, and HP support in UK said there is no way to buy cartridges / no HP printer service centers...(((
04-06-2014 04:39 PM
Dear Ciara,
I also have the exactly same problem "No SETUP cartridges" with my Officejet 4620. Is there any way to bypass the error?
I bought the printer on ebay and the seller didn't have the setup cartridges for some reason. How frustrating...
Many Thanks, have a great day.
J.
04-07-2014 07:46 AM
So is the printer in warranty? You can check by entering the serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
04-07-2014 07:49 AM - last edited on 04-20-2016 12:48 PM by OscarFuentes
Did you get any SETUPs in the printer box?
HP 178, 364, 564, and 862 Ink Cartridges - Which Cartridges Ship with the Printer?
http://support.hp.com/us-en/document/c02067974
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