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‎04-20-2017 06:54 AM

HP Recommended
My printer ink indicates it is low on ink and my phone app for printer gives a warning tat the ink is used/counterfeit. What does this mean? My ink was HP and purchased at an office store.
2 REPLIES 2

‎04-21-2017 10:37 AM

HP Recommended

Hello, @Jody12 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand you getting “Used or Counterfeit ink cartridge Detected” message on your printer. To assist you better, I need to know the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG

 

Alternatively, check http://hp.care/2pZoP0n to try and fix the issue.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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‎04-24-2017 08:57 PM

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Actually, went back to the store where I purchased the ink and they said that the cartridge felt full yet and they gave me a new ink!
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