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Student
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Member Since: ‎07-05-2011
Message 1 of 4 (2,272 Views)

We installed a new router and changed the name of the router. Now my HP C4500 printer won't print.

Our cable company installed a new wireless router and changed the name of the router.  Now my HP C4500 printer won't print from my laptop.

I can't find any ot the Set Up stuff I used initially.

Is there any way to get my printer to work again...wirelessly?

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Provost
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Member Since: ‎08-19-2009
Message 2 of 4 (2,263 Views)

Re: We installed a new router and changed the name of the router. Now my HP C4500 printer won't pri

Get the latest software for your printer from the "Support & Drivers" link at the top of this page.  When you start the installation it will ask what kind of installation you would like.  Choose "Wireless" or "Network" then click "Next".

 

Eventually it will ask you to plug in a USB cable to the printer temporarily to communicate the new router's info to the printer.  Make sure to not plug in the USB until it asks.

I am employed by HP

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Student
Posts: 1
Member Since: ‎02-19-2014
Message 3 of 4 (569 Views)

Re: Installed a new router; changed the name; now printer not working.

 

After installing the new router, my HP photosmart 309g-m printer is not printing (no connectivity). Anyone out there with this printer who experienced this problem, please HELP.

 

 

 

Awaiting your PROMPT response.

 

 

Thanks,

 

lpaula

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Posts: 10,891
Member Since: ‎07-30-2012
Message 4 of 4 (564 Views)

Re: Installed a new router; changed the name; now printer not working.

Replacing your wireless router now try.

http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

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If my post resolved your problem, please mark it as an Accepted Solution .
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Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.3% chance the information you seek is in the User Guide/Manual.
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