What does the error code C2FE0100 on my hp e910a printer mean?

[likhmann]

Has anyone had this problem and how did you fix it?

[MissTeriLynn]

Hi likhmann and welcome to the HP forums!

You have a Photosmart C5280 with an error code C2FE0100? I will definitely do my best to help you out!

Generally the error that you're seeing is in relation to the firmware. The first thing I'd recommend you do is see if you can update the firmware from the front panel of the printer by following this Getting the Latest Firmware and Product Updates 

document. If you're not able to update it that way, you can also try from the computer by downloading and installing the update.

Let me know how this goes for you!

[likhmann]

Hi MissTeriLynn!

No, the problem is not resolved, the matter is that when you turn the printer on the HP logo is displayed for a few seconds, then a blue screen with an error C2FE0100 for a second and final white screen flashes the power button. As a result, the computer is not now connects to the printer, software on your link will simply not show it in the list. very sad

[MissTeriLynn]

Hi likhmann,

Sorry to hear those didn't work for you!

The only other thing I can suggest, because we cannot reset the printer (it needs to get to the home screen for that), is that you have the printer plugged directly to a wall outlet, and perhaps try leaving it unplugged for a few hours, or over night if possible. Once you unplug the printer, press and hold the power button on the printer as well to drain any power the unit itself may be holding as well.

If this doesn't make any difference, please call HP Tech Support for you area and inquire about the trade in and trade up program as well as any other options they may have for you.

Hope this helps, have a great day!

[Kunabi]

Open the printer cover and reinsert the cables on the print head. It might not be properly inserted. Regards

[Duane_D]

Hello

Thank you for posting in this thread. Unfortunately, I have closed this thread to help keep comments current and up to date. If you have any additional information, we recommend edit or start a new post. To be more helpful with your post, you can add key information if you desire:

1. Product Name and Number (please do not post Serial Number) • Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable) • Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any) • Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred • Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about forum posting, please feel free to send me a private message! Thank you