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‎03-22-2017 05:26 PM

HP Recommended
Product: ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

While going thru the steps in Print & Scan Doctor, a new driver was installed, but not only did it not fix the problem, but

it quit working and gave me the message that it couldn't besset up wirelessly. It's always been set up wirelessly, without any problems. Also now there is no longer the option to print 2 sided.

1 REPLY 1

‎03-22-2017 05:58 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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