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Student
Posts: 1
Member Since: ‎11-25-2012
Message 1 of 10 (7,365 Views)

Why can't I connect to my 3520 via wireless?

I have a HP Deskjet 3520, and I am running on Windows 7/64 bit. 

I have been able to setup my printer through the USB, and I have been able to get my printer connected to the same network, and have setup e-print even. However, I cannot connect to my printer via the wireless, and my iphone cannot detect it through the e-print app.

 

I have tried turning odf firewalls, re-installing, turning of every part of the chain (ie laptop, printer, router...)

 

I even tried to connect through my MacBook, and still, I can only "see" it through the USB, even though the printer has an IP address and is able to receive documents through e-print.

 

Is this a known issue? 

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Provost
Posts: 12,728
Member Since: ‎07-30-2012
Message 2 of 10 (7,354 Views)

Re: Why can't I connect to my 3520 via wireless?

[ Edited ]

Printer does not maintain wireless connection.  

http://support.hp.com/us-en/document/c02817031

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If my post resolved your problem, please mark it as an Accepted Solution .
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Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.8% chance the information you seek is in the User Guide/Manual.
Honor Student
Posts: 4
Member Since: ‎12-14-2012
Message 3 of 10 (7,314 Views)

Re: Why can't I connect to my 3520 via wireless?

I have the same problem here, and the printer does supports the wireless connection! can anyone share his experience 

Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 4 of 10 (7,299 Views)

Why can't I connect to my 3520 via wireless?

Hello All,

If you have followed the troubleshooting sabretooth04 provided, I recommend downloading, installing, and running the HP Print and Scan Doctor found at the link below:

http://goo.gl/h7isd
Smiley Happy If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution Smiley Happy
Honor Student
Posts: 4
Member Since: ‎12-14-2012
Message 5 of 10 (7,289 Views)

Re: Why can't I connect to my 3520 via wireless?

Dear,

 

Thanks for the reply, I have tried to use them, yet the problem was not resolved.

I managed to print on the printer through the wireless network, using add a new printer wizard built-in in windows so I am sure the printer is ok. but the hp software does not see the printer at all. so I cannot get the software features.

 

 

 

 

Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 6 of 10 (7,262 Views)

Why can't I connect to my 3520 via wireless?

OK, check out the following link to troubleshoot wireless installation issues:

http://goo.gl/j3bnC
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Honor Student
Posts: 4
Member Since: ‎12-14-2012
Message 7 of 10 (7,248 Views)

Re: Why can't I connect to my 3520 via wireless?

I have done all the troubleshooting, as well I am sure that the printer and the PC are on the same subnet. I can print through the wireless network. by adding the printer through the wizard of the windows vista. 

But when I search it through the hp software I can see it, but the software is un able to add it.

At the moment I can print through the wireless network but I cannot use the feature if hp software.

 

 

 

 

Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 8 of 10 (7,227 Views)

Why can't I connect to my 3520 via wireless?

Certainly sounds like something is blocking it. Have you tried disabling all firewalls & antivirus software when installing the HP software?
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Honor Student
Posts: 4
Member Since: ‎12-14-2012
Message 9 of 10 (7,223 Views)

Re: Why can't I connect to my 3520 via wireless?

Yes I did that.
Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 10 of 10 (7,200 Views)

Why can't I connect to my 3520 via wireless?

Next thing to try would be to create a new Windows User account (with admin privileges) and see if the install will work there.
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