02-19-2012 05:25 PM
I have an HP Officejet Pro 8500 A909a printer. When I bought the printer I was running Windows XP. I just bought a new computer running Windows 7 and I have Microsoft Office 2010. I pulled up an old .xls spreadsheet and it will not print even though I saved it as a new verison of Excel. The error message says: Your file could not be printed due to an error on HP Officejet Pro 8500. It says I either don't have enough memory or I have loose cables. I have removed the printer and reinstalled it. I ran the troubleshoot and even downloaded the diagnostic utility which says there are no issues with my printer.
Can someone enlighten me on what the problem is?
02-22-2012 11:32 AM
Can you print from any other software? Try the document I linked below.
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02-22-2012 11:45 AM
Thank you for responding. I read your link and will try it again when I get home but in the mean time....
I saved the Excel file to my pen drive and printed the document at work which is running XP and the older version of Excel.
My printer prints all other documents and the diagnostic says there are no issues with the printer. However, when I I look at my printers in the control panel, I have 1 showing HP 8500 with a yellow triangle/exclamation point and the other says HP 8500 (copy 1) which is checked as my default printer. I have tried to delete the printer with the yellow triangle but to no avail. Very frustrating especially since my computer is brand new and the printer less than a year. :-(
09-24-2013 11:25 AM
I hope you can help me. I have a HP deskjet 1050 ALL_IN_ONE J410 series printer, it prints any document except from microsoft excel. It will say that it is printing, it will que up in the printing que and then just disappear I have uninstalled my drivers and reinstalled them nothing seems to work.
09-25-2013 01:36 PM
Hi janine999. A few more details should get us on the right track here.
What version of Microsoft Excel are you trying to print from? What are you clicking on to start printing? Does a printing dialog box come up when you try to print, or does it go directly to your printer queue. What version of windows do you have installed?
I work on behalf of HP
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