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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-08-2015 05:29 AM

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@WaltVA

 

I'm not an expert on Windows, but I noticed a couple of other folks resolved their Win8.1 issues by using the hotfix below. Does this help?

Thanks, Ciara

 

https://support.microsoft.com/en-us/kb/3000461

 

 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎06-08-2015 05:41 AM

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No. I am using Windows 7!
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‎06-20-2015 03:55 PM

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Thank you so much. I followed the steps in your posting and it fixed the problem.

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‎06-30-2015 05:01 PM

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I have set up my printer with my Acer Aspire E11 laptop.  It is the chosen printer, it prints, however, instead of printing the chosen document, it prints 20 pages with a few symbols per page, no copy.   Done twice even after double checking evertyhing.  Also turned on and off both the computer and printer. Need to print my resume for a Wednesday 7/1/15 9:30AM interview.  Please help with any suggestions, thanks Jill

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‎07-04-2015 12:29 PM

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I bought a HP Officejet 2620, everything has been well installed. It scans, copies but only prints a test page, and diagnostic and other files are not. There is no error pops up, simply does not print.
Please help.

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‎07-07-2015 04:04 AM

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Its working now.

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‎10-05-2015 10:21 PM

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I have an HP Officejet 4500 G510n-z and went directly to creating a static IP address. It didn't even hold the static IP after turning the printer off and then back on. 

 

This problem seemed to have started when I changed my router network settings from WEP to WPA2, at least from what I can remember.

 

I am running Windows 8.1 on my Desktop

 

 

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‎10-22-2015 01:13 PM

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Is there an easier way? Sorry but my printer is on another floor of my house and I'm using a desktop. I have been running up and down stairs all morning trying to get this thing to print. It prints when I restart my computer but all it keeps saying is "printer offline". I have run the HP doctor thing and removed and re-installed the printer. I agree with the previous poster that buying the product is not buying a kit. We are not techies and doing a "work around" is a poor solution.

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