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‎03-22-2017 10:28 AM

HP Recommended
Product: Office jet 6600
Operating System: Mac OS X 10.11 El Capitan

I have just changed all the cartridges in my printer (all need to change at the same time) and the yellow is now coming out as green.  I have cleaned the printheads several times and it is still happening.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 10:34 AM

HP Recommended

Yellow ink appearing green would be caused by cyan ink mixing with the yellow. This could be caused by a faulty cyan cartridge or by a failure in the printhead.  I would suggest creating a full page yellow document and printing it.  If the green fades back to yellow it may have been a temporary situation, if it remains the printer will likely require service.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎03-22-2017 10:34 AM

HP Recommended

Yellow ink appearing green would be caused by cyan ink mixing with the yellow. This could be caused by a faulty cyan cartridge or by a failure in the printhead.  I would suggest creating a full page yellow document and printing it.  If the green fades back to yellow it may have been a temporary situation, if it remains the printer will likely require service.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-23-2017 11:48 AM

HP Recommended

Thanks for your help.  It seemed to work.

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