Question
Reply
 
Top Student
Posts: 7
Member Since: ‎08-27-2014
Message 1 of 11 (285 Views)

black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

 

My printer has suddenly stopped printing properly.  The black ink is no longer printing.  I have tried 2 new cartridges and cleaned the printheads.  Th  black does not come out in the print quality diagnostic nor in any documents that I need to print.  The printer is 2 years old.  Is there anything  I can do to get it to work?

Reply
0
PhD Student
Posts: 775
Member Since: ‎11-01-2009
Message 2 of 11 (273 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

[ Edited ]

HI,

Please follow this document for the issue

 

http://support.hp.com/us-en/document/c03425035

 

Hope this helps

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Top Student
Posts: 7
Member Since: ‎08-27-2014
Message 3 of 11 (270 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

I have seen already seen this document and tried everything. I suppose it is now down to repair or replace.

Thanks for your help.

HP Support Agent
Posts: 7,565
Member Since: ‎09-03-2013
Message 4 of 11 (213 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

Hi L_C54,

 

Please take a look here I have responded to you: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/black-ink-cartridge-will-not-work-...

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
s54 Honor Student
Honor Student
Posts: 2
Member Since: ‎09-01-2014
Message 5 of 11 (204 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

minha impresora é a hp deskjet F4400 tem 2anos e  

A tinta preta da impressora não esta funcionando. já troquei 2 vezes. poderia me dizer o que está acontecendo?

abrigada

s54 Honor Student
Honor Student
Posts: 2
Member Since: ‎09-01-2014
Message 6 of 11 (200 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

não entendi! significa que não tem mais concerto?

Highlighted
HP Support Agent
Posts: 7,565
Member Since: ‎09-03-2013
Message 7 of 11 (199 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

Hi s54,


Welcome to the English HP Consumer Forums! If you prefer to post your question in your preferred language, please select from the list below:


German: HP Kundenforum http://h30492.www3.hp.com/


Spanish: Foro de usuarios de HP http://h30467.www3.hp.com/


French: Forum des utilisateurs HP http://h30478.www3.hp.com/


Portuguese: Fórum dos usuários HP http://h30487.www3.hp.com/


Chinese: 惠普个人客户支持论坛 http://h30471.www3.hp.com/t5/community/communitypage


Korean: HP 지식커뮤니티 http://h30491.www3.hp.com/t5/community/communitypage


Alternatively, please feel free to post a revised message in English.


Thank you, and have a great day!

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Top Student
Posts: 7
Member Since: ‎08-27-2014
Message 8 of 11 (160 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

I'm afraid I've tried all the steps and still no joy. I think printer out of warranty so I'll find out how much it'll cost to repair before I decide to repair or replace. Thanks for you help.

HP Support Agent
Posts: 7,565
Member Since: ‎09-03-2013
Message 9 of 11 (155 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

L_C54,

 

Can you please let me know which Country/Region you are in?

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Top Student
Posts: 7
Member Since: ‎08-27-2014
Message 10 of 11 (153 Views)

Re: black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

I am in the UK

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation