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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 05:30 PM

HP Recommended
Product: photosmart 5520 all in one
Operating System: Microsoft Windows XP

I looked at all the You tube videos out there to clean cartridge heads, etc. Done all that and even changed to a new ink twice. Still not working. I noticed a pooling of black ink inside towards the bottom right. Please help!! thanks!

2 REPLIES 2

‎03-22-2017 05:35 PM

HP Recommended

If you have done everything on the HP web site and everything on Youtube to resolve this, it appears your printer has failed.

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‎03-22-2017 09:26 PM

HP Recommended

Hi rip1961,

if you have tried also what recommended by HP support doc below and it is still not working, then i suggest you contact HP technical support to get technical advice.http://support.hp.com/us-en/contact-hp

 

The printhead nozzles could be clogged with harden dry ink inside preventing nozzle working again.

 

http://support.hp.com/sg-en/document/c03241743

 

 

Although I am HP Employee andI am speaking for myself
>> "Marking" this as RESOLVE, If my post help RESOLVE your issue and help others
>> Click THUMB UP icon if you appreciate the "REPLY"
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