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black ink not printing
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Top Student
Posts: 5
Member Since: ‎04-12-2017
Message 11 of 15 (99 Views)

Re: black ink not printing

Contacted HP phone support, I did not know there is an expiry date on HP ink cartridges, mine was out of date a few months ago.  They are sending me a new one at a 15% discount.  Hopefully this is the fix to my problem.  She seems very sure it will be the fix. If not I will be calling them back.  Keep fingers crossed!!

HP Support Agent
Posts: 3,517
Member Since: ‎07-26-2016
Message 12 of 15 (90 Views)

Re: black ink not printing

Hi @afg1,

 

Thank you for replying,

I appreciate your time and efforts,

 

I'm glad to hear you were able to get in touch with our HP phone support and they helping you in placing an order for the new ink cartridges.

Please take your time and get back to me with the results, I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well, It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution. And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Top Student
Posts: 6
Member Since: ‎04-14-2017
Message 13 of 15 (78 Views)

Re: black ink not printing

[ Edited ]

 

 

Do you read posts or just respond willy nilly. HP's response to me was I should upgrade my printer. They have not contacted me other than that. Your responses are not informative or helpfull and any reading of my my initial post or replies  illustrate the carelessness of your replies and questions.

Top Student
Posts: 5
Member Since: ‎04-12-2017
Message 14 of 15 (62 Views)

Re: black ink not printing

Thank you to all who helped me understand my printer a bit better.  After trying all the clean up tips, the suggestion of phone support came through.  There I learned there is an expiry date on the cartridge, not sure why it printed a few months past the date it decided to no longer print.  Just received my new cartridge, prints like new again.  Thank you again.

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HP Support Agent
Posts: 3,517
Member Since: ‎07-26-2016
Message 15 of 15 (36 Views)

Re: black ink not printing

Hi @afg1,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. Smiley Happy

Regards,

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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