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Member Since: ‎07-01-2014
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can anyone solve this error? 0xc 19a0013

can anyone solve this error? 0xc 19a0013 my black ink cartridge will not print and its full. i've cleaned the heads and still no black.  please help.

Posts: 8,276
Member Since: ‎03-11-2014
Message 2 of 2 (958 Views)

Re: can anyone solve this error? 0xc 19a0013

[ Edited ]

Hello family1023, and welcome to the HP Forums, I hope you enjoy your experience!


I see you are experiencing print system issues.  I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.

How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please let me know what you find, and thanks for posting on the HP Forums!

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