can't find printer to scan item to.

[rdjslim]

When I go to printer to scan item to computer says HP photosmart not connected.

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[rdjslim]

Tried using fix from HP. It starts ok but then locks up and have to do cntr alt delete to close.

[greenturtle]

Hi @rdjslim,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

http://support.hp.com/gb-en/drivers/selfservice/hp-photosmart-6520-e-all-in-one-printer-series/51690...

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

Hope that helps!

[rdjslim · Accepted solution]

Reinstalled software & it worked!

Thanks

[greenturtle]

Hi @,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!