can't redeem rewards again!

[missy_nad]

Hi,

I'm Nad. I have bought and installed original ink cartridge for my HP 3545 printer, but I can't redeem the rewards. When I click on "redeem my rewards", the site directly change to upgrade something. This is my 3rd time I can't redeem it, and to me it is not fair because it is not my fault, why can't HP do something about it? I am so disappointed because I have been loyal to HP printer, and I am going to installed the new cartridge for the 4th time this month, but if it is happen again, I guess I have to change to another brand.

Please get back to me as soon as possible.

Thank you.

Regards,

Nad

Malaysia

[DavidSMP]

Hi @missy_nad,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. After reading your post I see that you require information on how to claim HP rewards. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂 You are a valued HP customer and it is paramount to assist you here. It has been an absolute pleasure to work with you. 

Since you’ve tried the basic steps and it has not helped you, I would request you to contact HP phone support by following these steps to try and get the issue resolved.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂