08-10-2012 09:18 AM
I have a HP Photosmart C5580 All-in-One printer and it has worked pretty good for several years. My computer runs Windows Vista 64-bit. I recently put in two new ink cartridges the same number and style I've always used 74/75 xl. The printer has been printing with those new cartridges for days now. Today, all of a sudden during the middle of printing it stops and displays this message: Cartridge in slot on right is not intended for use in this printer. Remove and replace. It's the right cartridge and has worked for days now and is the same style as always. I removed it and reinserted it. Still the same message. Turned off printer, same message. Unplugged printer and started back up same message. I'm getting quite fed up with my recent rash of computer and printer problems and spent quite a lot of money on these cartridges. What do I do?
08-14-2012 01:28 PM
It's most likely the particular cartridge that's causing the problem, but it might be something in the computer. Try the steps in this document to fix the problem. Let me know what happens.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)