Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎09-07-2012
Message 1 of 5 (2,820 Views)

deskjet 3520 wireless network password not accepted but it is the correct password

I just got this Deskjet 3520 printer and it's supposed to use my wireless connection.  I got as far as it selecting the correct wireless network and the correct password was already there but after configuring a few minutes, it said the wireless network rejected the password. This happened a few times and I tried  both the wireless network key and the system password.  So I don't have a wireless printer at this point.  I hope someone can help.  thanks.

Reply
0
Provost
Posts: 10,883
Member Since: ‎07-30-2012
Message 2 of 5 (2,809 Views)

Re: deskjet 3520 wireless network password not accepted but it is the correct password

[ Edited ]

You need to verify the password in your router to be sure.  Temporarily remove all wireless security password and attempt to connect with no password.  Once successful and verified, go back and turn on wireless security of WPA2-AES and strong password and connect again.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.3% chance the information you seek is in the User Guide/Manual.
Honor Student
Posts: 2
Member Since: ‎09-07-2012
Message 3 of 5 (2,808 Views)

Re: deskjet 3520 wireless network password not accepted but it is the correct password

thanks very much!

Student
Posts: 1
Member Since: ‎10-14-2013
Message 4 of 5 (2,394 Views)

Re: deskjet 3520 wireless network password not accepted but it is the correct password

how do i remove wireless security password?  i am using a mac with a cisco Linksys N600 router

HP Support Agent
Posts: 16,159
Member Since: ‎09-02-2013
Message 5 of 5 (2,380 Views)

Re: deskjet 3520 wireless network password not accepted but it is the correct password

[ Edited ]

Hi mwell10,

 

I suspect you would have to either call your router provider or you can go into the EWS (Embedded Web Server) of the router using its IP address.

 

To get the IP address of the router you can click on the airport/wifi icon on the top right of the Mac screen ans select *Open Network Preferences*. Then in the Network Preferences you will see the Router IP address.

 

 

 

 Mac network prefs.jpg

 

 

 

Mac network info.jpg

 

 

 

Take this IP address and put it into the address bar of a Safari browser.

Use the Thread below for further assistance.

 

 http://community.linksys.com/t5/forums/forumtopicprintpage/board-id/Wireless_Routers/message-id/2171...

 

Hope this helps

Actions speak louder than words, please click the Thumbsup.JPG below to show you like/appreciate my post or to say thanks! Smiley Happy

Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP



"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statment

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation