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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-31-2016 01:53 AM

HP Recommended
Product: HP Deskjet 3632
Operating System: Microsoft Windows 10 (64-bit)

printer is only a few months old , was printing perfectly now only prints blank pages, ink cartriges were not empty but ive changed them,  using genuine cartridges ,carried out the printer alignment as per the instructions but still only prints blank pages.

what is the next step  ? i have important documents that require printing !

 regards

Ron Raines

 

 

 

1 REPLY 1

‎08-02-2016 11:34 AM

HP Recommended

Hey @RonRaines1,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with printing from your Deskjet 3632 All-in-One printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot print quality issues with your printer.


If after following the above you are still unable to print, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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