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Student
Posts: 1
Member Since: ‎07-17-2012
Message 1 of 6 (682 Views)

error "remove and check black cartridge"

i  have an officejet 5510 and i get the "remove and check black cartridge" text. what should i do?

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Professor
Posts: 1,792
Member Since: ‎11-28-2011
Message 2 of 6 (658 Views)

Re: error "remove and check black cartridge"

Hello laybs,

When did you first start seeing this issue?

Did you just replace the ink cartridges? Are you using genuine HP ink or a third party/refilled/remanufactured cartridge?

Any additional information would be helpful. Thanks!
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Honor Student
Posts: 2
Member Since: ‎07-22-2012
Message 3 of 6 (642 Views)

Re: error "remove and check black cartridge"

I am having this same problem.  It came up out of the blue.  Mine says to check right cartridge.  I have an all-in-one Model 4215.  I always use HP cartridges and there is still ink powder in the cartridge.  I went online for troubleshooting and cleaned cartridge contacts, but it still is not working properly.  Anything else that could help?  Thank you.

Professor
Posts: 1,792
Member Since: ‎11-28-2011
Message 4 of 6 (634 Views)

Re: error "remove and check black cartridge"

[ Edited ]
Az,

Per the online article regarding cartridge issues here: http://support.hp.com/us-en/document/bpa00299

if cleaning the contacts and checking the nozzles doesn't resolve the issue, you should attempt to replace the cartridge

This may become necessary if there was damage to the cartridge or a defect. The cartridge does have a warranty and if there is still ink available and the error does not read that the cartridge was empty, I would suggest contacting HP phone support for replacement.

You can find the contact information here:
http://www8.hp.com/us/en/contact-hp/phone-assist.html
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Honor Student
Posts: 2
Member Since: ‎07-22-2012
Message 5 of 6 (622 Views)

Re: error "remove and check black cartridge"

Thank you.  I will get a new cartridge and contact support.

Professor
Posts: 1,792
Member Since: ‎11-28-2011
Message 6 of 6 (620 Views)

Re: error "remove and check black cartridge"

No problem.

If you could post back results it would be fantastic! Thanks for working through this, I can understand that it could be a frustrating situation.
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