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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 3 (71 Views)

fax

Operating System: Microsoft Windows 10 (64-bit)

my phone rings  and when i go to answer it all i hear is the fax machine ringing   how can i fix this. it was workiing just fine a few weeks ago  it started do this on its own? I have to turn the fax off to recive a phone call?

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HP Support Agent
Posts: 2,483
Member Since: ‎10-12-2016
Message 2 of 3 (43 Views)

Re: fax

@atst59,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your phone calls are being answered by the fax machine.

 

This issue could occur if the rings to answer on the fax machine is less than the rings to answer on the phone.

 

Let's go through a few steps to resolve this issue.

 

You need to increase the rings to answer on the fax machine so that it is higher than the rings to answer on the phone.

 

And here's the step by step guide for you in the link: Calls Are Interrupted By Fax Tones

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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Intern
Posts: 48
Member Since: ‎08-04-2014
Message 3 of 3 (30 Views)

Re: fax

You can also set the Auto Answer to OFF, if you dont need your printer to auto answer fax calls.

 

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Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

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