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hp J6480 left cover hinge broken while changing cartridge. How could I replace that?
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Student
Posts: 1
Member Since: ‎11-04-2011
Message 21 of 118 (7,091 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Same issue here.  Left hinge broken.  I attempted find a resolution by calling into HP's tech support line.  Complete waste of time.  Since my printer is out of warranty - the only option the tech would give was to sell me a new 8500A Plus printer with some sort of fabulous HP discount.  His price was within $30 of what I could get on Amazon.  Net, nothing fabulous about that discount.  I asked to speak to supervisor to get this escalated and hopefully identified as a product issue.  The tech refused to let me speak to a supervisor and proceeded with a re-run of his new printer/fabulous discount offer.  Call ended.

 

Given the volume of this issue - this is clearly a HP product defect.  A google search on "HP 6480 broken hinge" speaks volumes as to the number of consumers suffering with the defect.  Not only is HP not providing a resolution - they aren't even acknowledging the issue in their own customer support forums.  

 

This company does not stand by their products based on my experience today. All I can do (and will) at this point - share my negative HP product experience with the Internet and vow to never do business with this company again.  

Student
Posts: 1
Member Since: ‎11-18-2011
Message 22 of 118 (7,044 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Add me to this. Tried to change both ink cartridges, one hinge broke, then the other. Now I have a hunk of plastic junk. Fabulous job, HP

Honor Student
Posts: 3
Member Since: ‎11-26-2010
Message 23 of 118 (6,930 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Wow, here I thought I was the screw-up when my lid literally snapped down while I was changing my cartridge; google it and here everyone is having the same complaint. I can't press mine down like the other user - I can't get the backside to sit anywhere close enough to the base so I have a "door open" error and can't use my printer at all. I was shocked to see how flimsy the hinges are considering the weight of the base.

 

BTW, to the other users, my door never opened past 45 degrees either. I have small hands, though, so never thought of it as an issue.

Intern
Posts: 13
Member Since: ‎07-28-2011
Message 24 of 118 (6,908 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?
 

Officejet J6480 All-in-One from 07-27-2011 07:14 PM
I think I'm number 6. The left hinge broke when I raised the cover to clear a paper jam.  The

spring-loaded plunger won't let the cover seat.  I'm about ready to start cutting.

I have the right hinge broken. It can't be replaced so I just removed the top half.
I removed the 5 screws, 1 for the hinge cover in the back, and 4 holding the top hinge in place.
It takes a hex head screw driver: T9 X 40.  Note: the bottom broke but I removed the top half only.
 1.  If you can get lid closed all the way, the little covers has to come off the back.  It is ~ 1 X 3 MM.  The top has to be closed and get the screws from the back.
 2.  With the top all the way open 90°, lift up the top on the right side just enough to expose t

two screws being very careful not to hurt the other side hinge.  Support the top against something

it does not fall open any farther.  Once the hinge broke I was able to open the printer 90
 3.  Then you can get to the other two screws on the hinge.  Then I was able to raise my carta

cover to 90°. Once removed the top closed fine
Note:  Be very careful in opening it to replace the ink

I got a new cartridge and it is working fine with the top half of the hinge gon
---------------------
Another person went a step farthe
Easy to disassemble as noted and printer functioning fine.  I removed top and bottom hinges completely.  I went a step further and epoxied some brass cabinet hinges on the back, mostly for a laugh but the printer/scanner etc  is working fine.  HP Printer $150 vs a brass hinges and 5 minute epoxy $5. The look of my printer, Priceless! 
------------------
I don't know about the 90° problem but I do know that I was able to get it to open to 90°. 

Good luck!

Intern
Posts: 13
Member Since: ‎07-28-2011
Message 25 of 118 (6,907 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Officejet J6480 All-in-One from 07-27-2011 07:14 PM
I think I'm number 6. The left hinge broke when I raised the cover to clear a paper jam.  The

spring-loaded plunger won't let the cover seat.  I'm about ready to start cutting.

I have the right hinge broken. It can't be replaced so I just removed the top half.
I removed the 5 screws, 1 for the hinge cover in the back, and 4 holding the top hinge in place.
It takes a hex head screw driver: T9 X 40.  Note: the bottom broke but I removed the top half only.
 1.  If you can get lid closed all the way, the little covers has to come off the back.  It is ~ 1 X 3 MM.  The top has to be closed and get the screws from the back.
 2.  With the top all the way open 90°, lift up the top on the right side just enough to expose t

two screws being very careful not to hurt the other side hinge.  Support the top against something

it does not fall open any farther.  Once the hinge broke I was able to open the printer 90
 3.  Then you can get to the other two screws on the hinge.  Then I was able to raise my carta

cover to 90°. Once removed the top closed fine
Note:  Be very careful in opening it to replace the ink

I got a new cartridge and it is working fine with the top half of the hinge gon
---------------------
Another person went a step farthe
Easy to disassemble as noted and printer functioning fine.  I removed top and bottom hinges completely.  I went a step further and epoxied some brass cabinet hinges on the back, mostly for a laugh but the printer/scanner etc  is working fine.  HP Printer $150 vs a brass hinges and 5 minute epoxy $5. The look of my printer, Priceless! 
------------------
I don't know about the 90° problem but I do know that I was able to get it to open to 90°. 

Good luck!

Intern
Posts: 13
Member Since: ‎07-28-2011
Message 26 of 118 (6,906 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Officejet J6480 All-in-One from 07-27-2011 07:14 PM
I think I'm number 6. The left hinge broke when I raised the cover to clear a paper jam.  The
spring-loaded plunger won't let the cover seat.  I'm about ready to start cutting.

I have the right hinge broken. It can't be replaced so I just removed the top half.
I removed the 5 screws, 1 for the hinge cover in the back, and 4 holding the top hinge in place.
It takes a hex head screw driver: T9 X 40.  Note: the bottom broke but I removed the top half only.
 1.  If you can get lid closed all the way, the little covers has to come off the back.  It is ~ 1 X 3 MM. 

      The top has to be closed and get the screws from the bac
 2.  With the top all the way open 90°, lift up the top on the right side just enough to expose t
two screws being very careful not to hurt the other side hinge.  Support the top against something
it does not fall open any farther.  Once the hinge broke I was able to open the printer 90
 3.  Then you can get to the other two screws on the hinge.  Then I was able to raise my carta
cover to 90°. Once removed the top closed fine
Note:  Be very careful in opening it to replace the ink
I got a new cartridge and it is working fine with the top half of the hinge gon
---------------------
Another person went a step farthe
Easy to disassemble as noted and printer functioning fine.  I removed top and bottom hinges completely.  I went a step further and epoxied some brass cabinet hinges on the back, mostly for a laugh but the printer/scanner etc  is working fine.  HP Printer $150 vs a brass hinges and 5 minute epoxy $5. The look of my printer, Priceless! 
------------------
I don't know about the 90° problem but I do know that I was able to get it to open to 90°. 

Good luck!

Student
Posts: 1
Member Since: ‎12-24-2011
Message 27 of 118 (6,883 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

HP has fallen down as a provider of quality products.  I have recently gone thru 2 laptops with failed hardware and now a defective part on a HP j6480 printer (hinge).  I will no longer patronize HP products.  

Top Student
Posts: 3
Member Since: ‎01-16-2012
Message 28 of 118 (6,779 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Right Hinge broken was able to remove the spring is way too strong for the hinge material bad design.

Looks like HP has a problem but they are not willing to admit it. Maybe a class action lawsuit would help bring them around. 6480 is a good printer just a bad design on the ink access cover hinge.

Intern
Posts: 13
Member Since: ‎07-28-2011
Message 29 of 118 (6,762 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

There was recent talk about HP getting out of the computer business all together.  I don't know what that will leave us with? 

Honor Student
Posts: 3
Member Since: ‎11-26-2010
Message 30 of 118 (6,759 Views)

Re: hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

Update: we took the hinges off so the cover is just resting on the base. Works fine, though there is a sign on the printer that WARNS users to use both hands when lifting the cover!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation