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Student
Posts: 1
Member Since: ‎05-14-2014
Message 1 of 2 (279 Views)

hp deskjet 1051

i have replaced my ink cartiages and when i go to print a test page it says the color is either damage or has failed. i have replaced 3 times and keep getting the same error. how do i fix this so i can print

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Master's Graduate
Posts: 367
Member Since: ‎04-26-2011
Message 2 of 2 (263 Views)

Re: hp deskjet 1051

[ Edited ]

Hi Jodyr16,

 

Sorry for the frustrating problem. You might try some of the steps from this document. Since you've tried reseating the cartridges already, you could probably skip down a bit.

 

I would try Step 4 first (to reset the printer) and then, if that doesn't work, you could try cleaning the contacts (Step 3).

Best of luck,
Mary

{I work on HP's behalf}
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