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HP Recommended
Microsoft Windows 8.1 (64-bit)

I recently bought the HP ink advantage all in one 3635 series but whenever I print a full letter page, it says "paper size mismatch".

 

If I set the paper size to 4x6 in the preferences then there is no problem. I think the printer cannot detect the paper in the tray and only assumes 4x6 is loaded all the time.

 

Help. I've already did all the troubleshooting tips in the support forum.

1 REPLY 1
HP Recommended

Hi @Cyambao,

 

Thanks for reaching out to the HP Support Forums for a solution to your printing issue.

 

I understand that you are using an HP DeskJet Ink Advantage 3635 All-in-One Printer with a Windows 8.1 PC and you are seeing a Paper Mismatch error when trying to print on regular 8.5"x11" US letter paper. I would like to help.

 

Here is the support document intended for use with this issue - 'Paper Mismatch' Error (Windows).

 

You could also check on the printer's software and driver by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software issues.

 

Please let me know if this resolves the issue, or if you require further assistance.
 
In fact, if this helps you to reach a solution, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
 
Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

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