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‎12-23-2016 12:09 AM

HP Recommended
Product: hp officejet 4650 all-in-one
Operating System: Microsoft Windows 7 (64-bit)

cannot the printer using the software even after the usb cable plugged in. please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2016 06:43 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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7 REPLIES 7

‎12-23-2016 06:43 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎01-06-2017 03:41 AM

HP Recommended

Hi, I am trying to print on my new 4650 all-in-one office jet, but it does not work. when i press "print" the printer makes a noise, like it recognises that i try to print, but then nothing is happening. can you help me?

Was this reply helpful? Yes No

‎01-06-2017 09:35 AM

HP Recommended

Hi @ester81,

Thanks for using the HP Forums.

 

 

Can you check out these 2 documents? 


http://support.hp.com/us-en/document/c04372450
http://support.hp.com/us-en/document/c02205477

 

Hope that helps to resolve your issue!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎01-06-2017 11:46 AM

HP Recommended

Hi greenturtle,

thanks a lot for your respond.

That would help, but I have a Mac (10.6.8) ... is there any support for that?

Thanks a lot again.

Ester

Was this reply helpful? Yes No

‎01-06-2017 11:50 AM

HP Recommended

Hi,

 

Possible to try Uninstalling and Reinstalling your printer software?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎01-06-2017 12:11 PM

HP Recommended

I already tried it several times, but does not work.

the printer is reacting when i try to print, but then nothing happens.

Thanks anyway ..

Ester

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‎02-20-2017 01:10 PM

HP Recommended

I tried reinstalling the software, but it didn't help.  I didn't uninstall first though.

I also posted a request for help.  no response yet.

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