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Honor Student
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Member Since: ‎02-26-2014
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hp photosmart 5520 unable to connect to wireless router

The printer worked fine-I went on vacation and now it won't work. I ran the wireless network test and it said"hp printer is unable to connect to your wireless router".  The wireless router is connected and running fine.  My wireless hp computer (windows 7) works just fine.

 

The report satd "network name ssid found" said FAILED

 

But "current configuration" showed the SSID

 

can anyone offer a fix?

Help

colleenmercy

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Re: hp photosmart 5520 unable to connect to wireless router

Hi colleenmercy,

 

On the network menu, select Restore Network Defaults.  This will clear the current network settings and allow  you to reconnect the printer to the network.  You can use the wireless setup wizard or reinstall the HP software to reconnect.

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PhD Student
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Member Since: ‎01-10-2011
Message 2 of 5 (1,137 Views)

Re: hp photosmart 5520 unable to connect to wireless router

Hi colleenmercy,

 

On the network menu, select Restore Network Defaults.  This will clear the current network settings and allow  you to reconnect the printer to the network.  You can use the wireless setup wizard or reinstall the HP software to reconnect.

I was an HP employee.

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Honor Student
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Member Since: ‎02-26-2014
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Re: hp photosmart 5520 unable to connect to wireless router

accept solution

thanks

Student
Posts: 1
Member Since: ‎10-05-2014
Message 4 of 5 (937 Views)

Re: hp photosmart 5520 unable to connect to wireless router

my Hp 5510 photosmart all in one printer is unable to connect to my wireless router.  when I used the wixard setup it asks for a Wpa passphrase.  How do I get that?

jubajuba

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Posts: 10,982
Member Since: ‎07-30-2012
Message 5 of 5 (933 Views)

Re: hp photosmart 5520 unable to connect to wireless router

You paraphrase is located in your router that you have.  It is the wireless password for your SSID.  You must access your router and check under the wireless tab for the password.

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Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
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