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Top Student
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Member Since: ‎05-24-2011
Message 1 of 11 (4,731 Views)

hp photosmart premium c309g. cartridge jam.

started out saying paper jam. i did everything according to help guide and found no jam. then it started saying cartridge jam. i tried to follow help guide, but cartridge is stuck to the right. i'm afraid to force it over. i see no jam. i was printing pictures at the time and there are no rips in the picture paper to have caused a jam. please help.

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Associate Dean
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Message 2 of 11 (4,718 Views)

Re: hp photosmart premium c309g. cartridge jam.

[ Edited ]

Take a look at this HP support page. (solution #3)

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Top Student
Posts: 5
Member Since: ‎05-24-2011
Message 3 of 11 (4,716 Views)

Re: hp photosmart premium c309g. cartridge jam.

what support page? there was no link.

Associate Dean
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Message 4 of 11 (4,713 Views)

Re: hp photosmart premium c309g. cartridge jam.

Sorry about that, link is now posted.

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Top Student
Posts: 5
Member Since: ‎05-24-2011
Message 5 of 11 (4,709 Views)

Re: hp photosmart premium c309g. cartridge jam.

i already tried that. #7 says if it's stuck to the right, move it to the left. the problem is it won't move. i tried with some force, but if i try any harder i'll break it. i looked in to see if one of the ink cartridges was popped up causing it to not move, but they are fine. i tried tugging on the pully that moves it, but nothing. i think if i get it to move, that will solve the problem, but the carriage won't move for anything.

Associate Dean
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Member Since: ‎12-02-2008
Message 6 of 11 (4,708 Views)

Re: hp photosmart premium c309g. cartridge jam.

Is the warranty finished?

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Top Student
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Member Since: ‎05-24-2011
Message 7 of 11 (4,698 Views)

Re: hp photosmart premium c309g. cartridge jam.

unfortunately, yes.

Associate Dean
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Member Since: ‎12-02-2008
Message 8 of 11 (4,690 Views)

Re: hp photosmart premium c309g. cartridge jam.

The C309g will have to be serviced or replaced.

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Student
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Member Since: ‎12-29-2011
Message 9 of 11 (4,291 Views)

Re: hp photosmart premium c309g. cartridge jam.

Having exactly the same problem with the jammed carriage assembly.  Where do you get it repaired?  Sadly, my printer is just over a year old!

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Message 10 of 11 (4,287 Views)

Re: hp photosmart premium c309g. cartridge jam.

See the bottom of this support page.

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