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Honor Student
Posts: 2
Member Since: ‎09-23-2011
Message 1 of 2 (378 Views)

hp photosmart printer error message

photosmart C309a. general printer error.  0x61011be5.  what does this mean  and is there an easy fix?

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Teacher
Posts: 144
Member Since: ‎09-16-2011
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Re: hp photosmart printer error message

[ Edited ]

Hi

 

This error message can be caused due to the cartirdges ot the printhead.

 

Please follow the steps in the below gien docuemnt to clean the  printhead.

 

http://support.hp.com/us-en/document/c01808170

 

 

 

If the cartridges is low on ink, then replace the cartirdge once.  If the issue persits the printhead needs repalcement.

 

Regards

Mugu


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