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Student
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Member Since: ‎04-15-2013
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hp3520 not printing black

My printer will not print black. I look and notice it does indicate that there are still black in the cartridge. Still I went and got a new black ink cartridge and it printed the first page in black, but then stop printing in black again. Other colors print, just not the black.

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Re: hp3520 not printing black

Hi cheepazoid,

 

 I would start by checking all ink levels and replacing any low cartridges.  I am linking the user's guide for your printer that also contains troubleshooting information.  Click Here  I suggest that you click on Maintenance in the guide and follow the steps for the options Manually clean the ink cartridges and Automatically clean the cartridges up to 3 times. 

 

Let me know how it goes.

Good Luck !

 

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Distinguished Professor
Posts: 2,840
Member Since: ‎01-11-2012
Message 2 of 4 (2,502 Views)

Re: hp3520 not printing black

[ Edited ]

Hi cheepazoid,

 

 I would start by checking all ink levels and replacing any low cartridges.  I am linking the user's guide for your printer that also contains troubleshooting information.  Click Here  I suggest that you click on Maintenance in the guide and follow the steps for the options Manually clean the ink cartridges and Automatically clean the cartridges up to 3 times. 

 

Let me know how it goes.

Good Luck !

 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

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Thank You,
Rich
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Student
Posts: 1
Member Since: ‎11-13-2013
Message 3 of 4 (1,717 Views)

Re: hp3520 not printing black

I have tried replacing all the cartridges with new HP units and still no Black Print.

Other colours OK

 

Why!!!

 

Any polite suggestions please

 

Machine is 2 months old

HP Support Agent
Posts: 14,890
Member Since: ‎09-03-2013
Message 4 of 4 (1,695 Views)

Re: hp3520 not printing black

[ Edited ]

Hi ricktrumpf

 

I understand the black isn't printing

 

Here is a url you could try to resolve the issue for the black not printing.

http://support.hp.com/us-en/document/c03955488

 

I would recommend to call HP Tech Support for further assistance to see what other options
are available for you since the printer is only 2 months old if the document doesn't resolve the issue. Provide the document number c03955488 for troubleshooting Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Hope this helps.

Gemini02

I work on behalf of HP

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