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Top Student
Posts: 2
Member Since: ‎07-07-2014
Accepted Solution

hp6520e black print cartridge missing or failed, depsite it being new

I got an error message saying my black cartridge was low, then that it had failed, so I replaced it.

I also replaced the othe colours as well, but I still get the message

 

Regents Professor
Posts: 8,325
Member Since: ‎11-27-2009

Re: hp6520e black print cartridge missing or failed, depsite it being new

So if you're getting the msg on multiple cartridges it could be a problem with the printer. Is it still within warranty?

 

 

Warranty check status tool

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
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Top Student
Posts: 2
Member Since: ‎07-07-2014

Re: hp6520e black print cartridge missing or failed, depsite it being new

Printer is still in warranty, but I managed to fix the problem by resetting the printer (didnt realise you had to leave on then unplug all cables, and wait 15 secs to do this)

 

 

Regents Professor
Posts: 8,325
Member Since: ‎11-27-2009

Re: hp6520e black print cartridge missing or failed, depsite it being new

[ Edited ]

Ah ok, glad it's now resolved Jean and thanks for letting us know.

 

 

Troubleshooting steps

http://support.hp.com/us-en/document/c03384813

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
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