08-13-2012 10:35 AM
What model is the printer?
What operating system does the computer use? Was this the original operating system or was it upgraded to this operating system from an older operating system?
What brand and model is the router?
Do you receive any error messages? If so, what are they?
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)