ink not compatible

[doppsa]

Hi, our Hp Ink 704 Black not compatible even if it is new. What woul i do ?

[sandytechy20]

@doppsa

This is a great location to get assistance! I read your post and see that you are getting incompatible ink cartridge error message I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Provide me the printer model number.
• Which operating system is installed on the computer?

Meanwhile:

• Clean the copper contacts of the cartridge.
• Reseat the cartridge.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[doppsa]

hp deskjet ink advantage 2060

Installed in hp Corei3 Windows 10

[doppsa]

how would i reseat the cartridge?

[sandytechy20]

@doppsa

Thanks for your response and providing the required details.

Click here and perform step 1 and 3 in the document to fix this issue.

Let me know how it goes.

Cheers.

[doppsa]

It is still not working.

[Jeet_singh]

Hi @doppsa, I am the Jeet_singh. It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

I would suggest you could check the expiry date on the cartridge. If nothing works, I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,