02-18-2009 07:10 PM
I can't seem to correct an error message. 'incompatible print cartridge(s) [Tri-Color]
I have had this HP J4540 for several months - same Tri-Color cartridge the whole time - but
today, this message continues to pop-up. The only way that I am able to get the machine
to print - or transmit a fax - is to remove the tri-color cartridge.
Has anyone had this problem - and have you found a solution?
02-18-2009 11:43 PM
Try cleaning the cartridge contacts as shown here. If that does not correct the issue your cartridge may have failed. If it is not showing low on ink in the toolbox then check the cartridge warranty as shown here.
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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04-23-2009 12:25 PM
05-01-2009 03:07 PM - edited 05-01-2009 03:17 PM
Somehow I just can't shake the notion of a variation on planned obsolescence:
1. Sell printers at low price point; ink cartridges = outrageous profit margins!!!
(bonus: lower consumer expectation of printer life/quality)
2. Have cartridges "fail" prematurely (important: must fail at "random" intervals, esp. with plenty of ink left)
3. Customer will buy new cartridges because they need to print their work NOW
4. If new cartridge works, GREAT! Highly unlikely customer will pursue refund/replacement from HP;
4a. If new cartridge fails, direct user to website for troubleshooting help.
5. Post customary "help" on website, e.g., advise purchase of HP cartridges only, recommend cleaning cartridge/print head contacts, note "highly advanced micro-technology blah blah blah," suggest daily usage for optimum performance, etc.)
5a. HP "support" presence on help forums should be minimal to none. Important: HP-authored posts could imply acknowledgment of a problem as common or significant -- neither of which is allowed under CSO (Corporate Strategic Optimization) guidelines.
6. Bury relevant info & warranty options deep in site labyrinth (unfortunately, must provide, "Legal" says it's req'd)
7. Make warranty/replacement procedure difficult and time-consuming for consumer; should discourage typical customer
8. In the event ax-grinding customer pursues replacement, ignore until receipt of 2nd request; delay response time (see tips in "Burden on Consumer" section of employee handbook)
9. If step 8 fails to deter, apologize for the delay and the problem. Commence review/repeat of possible solutions as posted on HP website; confirm customer has performed all; if not, have customer perform all steps (at least 2 times) and contact HP support if problem still exists.
9a. If problem persists, further aggravate with review of all circumstances and actions taken prior to "failure;" suggest possibility of inadvertent customer responsibility re damage to cartridge.
10. Remind customer foul and/or abusive language is unnecessary and if he/she persists the call will be discontinued. Apologize for the inconvenience; state that: a) HP will be happy to replace defective cartridges, and b) Requires examination by an HP-certified technician to determine liability.
11. Provide options/steps for returning cartridge.
12. If absolutely no damage was detected, replace cartridge(s). Enclose std prod replacement letter, incl CQCS paragraph (Commitment to Quality & Customer Satisfaction).
13. "Resolve" issue just prior to critical market downturn with "new, improved" cartridges and/or printer ;-)
06-25-2009 06:04 PM
09-22-2009 01:03 PM
Apologies for second posting:
I had to reinstall the printer on my Dell system because had no printing and no printer recognition. Using Plug and Play, the printer finally reinstalled.
BUT NOW, neither the black printing nor the copier is printing. I can get some printing from the color cartridge but only when I set to print at the Best rinting setting.
Any suggestions on how to get back to a plain ol' printing in b & w?
10-18-2009 10:50 AM