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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- new 8720 can not duplex print
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04-18-2017 12:13 PM
Attempted to print report and no choices were presented to choose 2 side printing. Pls advise what needs to be reinstalled to correct.
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Accepted Solutions
04-18-2017 12:57 PM - edited 04-21-2017 12:19 PM
Please read this post then provide some details. What operating system? What driver settings for color and media type? Duplex printing is not available if photo or transparency media are selected, and may not be an option if Print in Grayscale, Black Ink Only is selected.
In recent versions of Windows you could go to the Devices and Printers folder, right click on the Officejet Pro 8720, select Printer Properties, Device Settings, Installable Options, set the Duplex Unit to Installed, Apply, OK.
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If your problem is solved please click the "Accept as Solution" button
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04-18-2017 12:57 PM - edited 04-21-2017 12:19 PM
Please read this post then provide some details. What operating system? What driver settings for color and media type? Duplex printing is not available if photo or transparency media are selected, and may not be an option if Print in Grayscale, Black Ink Only is selected.
In recent versions of Windows you could go to the Devices and Printers folder, right click on the Officejet Pro 8720, select Printer Properties, Device Settings, Installable Options, set the Duplex Unit to Installed, Apply, OK.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
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