04-18-2012 09:12 PM
I just installed a black 920 XL cartridge in my Officejet 6500. It preps the cartridge, I press print and the appropriate sounds emerge, but the printed page is blank. I tried this several times, tried taking out and putting the cartridge back in, even tried
opening up and using the second XL cartridge of the pack, NOTHING PRINTS. I went to the website page and it was extremely
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Re: new cartridge installed, won't print - blank pages, no error messages
04-19-2012 12:03 AM
There are a few 6500 printers, so I'm not certain which one you have, but did you find these instructions when you were looking on the website?
04-19-2012 09:00 PM
Thank you very much for these procedures. I'm saving them for the next time I have ink issues. I didn't get to try them until tonight, so I logged off and back on before checking the ink status. After I checked the ink status, I clicked on print and printed a black ink only page with no issues. So now I can replace my color ink cartridges and know what to do if I have trouble printing with those new ink cartridges.