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- Re: officejet 6600 printer failure
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04-05-2016 04:51 PM - last edited on 04-05-2016 05:00 PM by danny-r
I am getting the same error and can't find a way to fix the issue. Unplugging/Turning off doesn't help. I have not recently replaced my ink cartridges, or left the ink cartridge slots empty within the printer, so I am sure that is not the problem.
Solved! Go to Solution.
Accepted Solutions
04-08-2016 01:52 PM
I replaced the black cartridge and the message went away. I printed several test pages, and it works perfectly now. Why didn't the error message just say "replace ink?" Anyway, I'm closing this message now -- hopefully it will be helpful to someone else.
04-06-2016 05:54 PM - last edited on 07-14-2022 06:51 AM by AgathaV
Hi @sjamij,
Thanks for reaching out to the HP Support Forums for a solution to your printer issue.
I understand that you have an HP Officejet 6600 e-All-in-One Printer that is showing a "Printer Failure" error message on its display. I would like to help with that.
Here is the support document intended for use with this issue - A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o....
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
04-06-2016 06:59 PM
The article you suggested details the steps I took prior to posting my initial message. I followed this article, step by step, without resolution. I am picking up new ink cartridges tomorrow and will update this post as to whether or not that resolves the printer failure message.
@rb011 wrote:
Here is the support document intended for use with this issue - A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o....
04-06-2016 07:57 PM
Hi @sjamij,
Thanks for getting back to me with that information.
When you reach the bottom of the document I provided it says "Service the Printer", which in other words means Contact HP Tech Support by phone as they may be the only ones available to resolve this issue because you are probably dealing with a hardware issue.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
04-08-2016 07:48 AM
04-08-2016 01:52 PM
I replaced the black cartridge and the message went away. I printed several test pages, and it works perfectly now. Why didn't the error message just say "replace ink?" Anyway, I'm closing this message now -- hopefully it will be helpful to someone else.
04-09-2016 08:12 AM
Hi @sjamij,
Glad to hear you were able to resolve the issue.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
04-10-2016 10:36 AM
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