04-15-2012 08:34 PM
officejet 6600 unable to connect to wireless network - wizard indicates it may be a MAC address filtering issue (diagnostics results show "No Filtering -------- FAIL"), but I've checked my verizon routers webpage and MAC authentication is disabled. I've tried moving the printer closer to the router to ensure that it isn't a signal strength problem - no change. Is there any other reason the printer might not connect to the network?
04-16-2012 06:24 PM
Verizon routers are problematic: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
04-16-2012 06:47 PM
Thanks for the reply. I'd found that posting you sent the link to - http://h10025.www1.hp.com/ewfrf/wc/document?docnam
My 6600 isn't even getting an IP (it indicates "IP: No Link"), so I can't follow the directions from that posting.
I've spent an hour on the phone with a nice HP rep who indicated that I needed to speak with my Verizon tech support. Verizon tried a couple of things (although they said it was not their responsibility), but with no success.
I think this printer is going back to the store, and I'll get a Canon.
04-17-2012 03:28 AM
Life is too serious to be taken seriously
07-04-2014 10:03 AM
Have you tried to reinstall the printer from scratch? You need to verify the printer is connected to your router's SSID with a valid IP address.
If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!
Printer Hint #1 - Always buy a printer with a display panel for configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.3% chance the information you want is in the User Guide/Manual.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)