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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-21-2013 07:31 AM

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Great! 

 

I'm glad you could resolve the issue. 

 

Let us know if you have anymore issues.

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‎06-24-2013 01:47 PM

HP Recommended

I have tried the tricks posted above as well.  I would be forever grateful if you could help me as well try to figure this out.  Thank you very much.

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‎06-24-2013 05:31 PM

HP Recommended

Hey mbban,

 

I see you are having an issue with black lines in your copies with your 8600.  If you have performed all cleaning, power resets, and made sure the unit is plugged into a direct wall outlet, then the next step is going to be performing a factory reset on the device.

 

I have these steps and will send them to you in a private message.  Please read Bob_Headrick's thread on printer resets, found here, prior to performing these reset steps.

 

Let me know how it goes,

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎06-26-2013 12:35 PM - edited ‎06-26-2013 12:37 PM

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We have tried unplugging the unit for up to 10 minutes. It is plugged directly into the wall. We have cleaned all glass on the flat bed and feeder.

 

It used to work fine and still prints OK, but scans and copies are nothing but black lines with faint almost invisible trace of scanned document.

 

What do we do next? This is frustrating.

 

Thanks.

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‎06-26-2013 12:38 PM

HP Recommended

Hey FDGrant,

 

I see you are having an issue with black lines in scans/copies.  This thread is about the Officejet Pro 8600.  Is this the printer you have?

 

As well, have you tried cleaning the glass/ADF glass strip on the printer?  Smudges or oils on this surface can cause black lines in scanned/copied outputs.  

 

If these steps have all been performed, then I have the steps for a factory reset on this product.  Let me know and I can send these steps to you in a private message.

 

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎06-26-2013 01:08 PM

HP Recommended

hello,

 

yes, we have cleaned everything. please let me know how to try a reset.

 

Thanks

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‎06-26-2013 01:16 PM

HP Recommended

Hey FDGrant,

 

Thanks for the update.  I have these steps and will send them to you in a private message here in the HP Consumer Support Forums.  Please check your inbox and read Bob_Headrick's thread on printer resets, found here.

 

Hope this helps,

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎06-26-2013 01:22 PM

HP Recommended

OK, Jason, Thanks.

 

I read Bob's message, and I get it.

 

How do I find a private message?

 

Thanks.

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‎06-26-2013 01:42 PM

HP Recommended

Hey,

 

If somebody sends you a message, there will be a blue envelope icon right beside the Log Out link. To check your message box, click on the envelope icon.

 

PM4.JPG

 

This information came from the thread found here.

 

Hope this helps,

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎06-26-2013 01:55 PM

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I did the reset. I went through the whole setup. Nothing has changed. It still doesn't scan or copy properly. it still prints.

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