photo paper Jamming

[salemquaker]

I am using Epson ultra premium photo paper (5X7, 79 lb. 11.8 mil)  and it continually jams in my HP envy 4500 printer. Appreciate your help.

Thanks.

[Dragon-Fur]

@salemquaker

The paper is heavier than the specifications allow for this paper size / type.

Paper tray capacities

Paper type	Paper weight	Input tray (maximum capacity)	Output tray*
Plain paper (sheets)	64 to 90 gms (16 to 24 lb)	Up to 50 (20 lb paper)	20 (20 lb paper)
Cards	200 gms (110 lb index max)	Up to 20	10
Envelopes	75 to 90 gms (20 to 24 lb)	Up to 5	5
13 x 18 cm (5 x 7 in) Photo paper	Up to 281 gms (75 lb)	Up to 20	10
10 x 15 cm (4 x 6 in) Photo paper	Up to 281 gms (75 lb)	Up to 20	10
216 x 279 mm (8.5 x 11 in) Photo paper	Up to 281 gms (75 lb)	Up to 20	10

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[salemquaker]

Thanks for your quick reply. I noticed that the table is titled "paper tray capacities". I would have interpreted this to mean that with a 75 lb stock, 20 sheets in the paper input tray is the maximum. Does this also mean that the printer will not process anything heavier, no matter the number of sheets in the tray?

Thanks for clarifying.

Salemquaker

[Dragon-Fur · Accepted solution]

@salemquaker

Commentary

The nomenclature is perhaps confusing.  

I believe, without any evidence to support it, that the intent is to make use of a standardized format used for the Specification document.  

Paper tray capacities is used to describe several entities:  paper type (Media), number of pages of that type, the size of the paper, and the maximum weight of that paper type.  

Higher grade (more expensive) printers tend to handle a larger number of combinations for paper types, paper sizes, and paper weights.

Answer

From the User Guide, Page 89:

Paper weights

Plain Paper: 64 to 90 g/m² (16 to 24 lb)

Envelopes: 75 to 90 g/m² (20 to 24 lb)

Cards: Up to 200 g/m² (110-lb index maximum)

Photo Paper: Up to 280 g/m² (75 lb)

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[salemquaker]

That's very helpful. I'll try a lighter weight stock. Thanks so much for your help.

Salem Quaker

[Dragon-Fur]

You are most welcome, Salem.

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