04-09-2009 12:22 AM
It's an interesting problem! HP OfficeJet 7310, Windows XP Professional w/SP3, printer is on a small switched LAN. When I print anything, the job is queued but immediately shows an error. This only occurs when I am logged onto a liimited user account, Printing works fine from the admistrator account. When the system reboots and I log into any account all the already queued jobs are printed while the HP digital imaging monitor is initializing. After that, again I cannot print from a limited user account. This is a recent occurence and maybe related (???) to installing Internet explorer 8, adding an additional user account, reinstalling the printer software to fix a problem with sending a scan to the computer, or tweaking some security settings which I can't remember exactly what I did offhand. Any ideas?
04-10-2009 12:48 PM
04-10-2009 12:51 PM
04-10-2009 01:23 PM
I have been logged in as an administrator. I should have permission to manage this printer. Contrary to MS documentation, I do not see a way to set printer permissions. I have looked in the administrative tools, local security policy settings and I see nothing that would affect printer permissions. I would think that if a user account didn't have permission to print, the file would not be spooled onto the queue. The file will sit on the printer queue until I reboot the computer. Then, even if I do not log in to any account the file will print.
I have Norton 360 and turned off the firewall to see if there was any effect.
04-10-2009 01:27 PM
04-10-2009 02:11 PM
09-29-2010 06:58 PM
HP is continually updating and adding additional features to the Print Diagnostic Utility.
The latest release can always be found here: HP Print Diagnostic Utility
If you use the PDU, please consider giving HP your feedback so the HP Engineering team can continue adding features to improve the utility. You'll find a link to the feedback survey in the utility itself.
Thanks, Kent G.
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