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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-19-2011 11:17 PM

HP Recommended

I have a HP Photosmart C4380 and I am having problems with it being offline. I have followed all the steps that this website has told me to do and still it remains offline. When I run the diagnostic utility program it says that it is online and tells me everything is ok, it is clearly not. Does anyone have any other suggestions out there? Please keep in mind I am not a techie so plain language word be much appreciated! Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2011 02:12 AM

HP Recommended

HI,

 

First download this tool.

 

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-NDU&j...

 

Its the network diagnstic tool.

 

Let it run and if this also says there is no issue, it could be that some kind of security software is blocking the programs connection to the printer and it can not see the status. Let me know exactly what this tools says.


Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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8 REPLIES 8

‎12-20-2011 02:05 AM

HP Recommended

Hi

 

How is it conected to the computer?

Which operatingsystem are you using? Windows xp, vista etc.

Where is it saying it is offline?


Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

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‎12-20-2011 01:47 PM

HP Recommended

My OS is Windows 7, my connection is wireless and I am getting the message on the HP service center, which comes up when I left click on the image of the printer in my Devices and Printers. I have tried all the recommended solutions on the HP website, including removing software and reinstalling it again. Any advice would be greatly appreciated!

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‎12-21-2011 02:12 AM

HP Recommended

HI,

 

First download this tool.

 

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-NDU&j...

 

Its the network diagnstic tool.

 

Let it run and if this also says there is no issue, it could be that some kind of security software is blocking the programs connection to the printer and it can not see the status. Let me know exactly what this tools says.


Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

Tags (1)
Was this reply helpful? Yes No

‎12-21-2011 09:48 PM

HP Recommended
Thank you for diagnostic tool. I ran it and it could not detect either of the bluetooth printers that I have. Once I removed both printers I was actually able to install and connect with my HP Officejet J6400. I'm not sure why I never could connect with this printer before except maybe the Photosmart C4380 interfered with it. I am just happy that I can now print from my laptop, regardless which printer works! Thank you for your help!
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‎10-22-2012 10:18 PM

HP Recommended

I have been having problems with my new router for the past two days. I have entered the SSID and the WPA and nothing.

 

I purchased a new router because the old one was not working anymore.

 

But when I tried to configure the printer, the HP network configuration page would not pass.

 

I tried unistalling the printer and reinstalling it. But that has not work for me yet.

 

My my laptop is connected but will only print if the network cable is plugged in to the pc and the printer. Some how its not accepting the wireless connection. If I disconnect it, the error message says,"Printer off line"

 

Please help me College student with research papers to print..

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‎10-24-2012 04:39 PM

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txrain98,

What operating system are you using and what model printer is this for?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎02-03-2013 10:50 AM

HP Recommended

hp 7200 shows printing as offline - how do I get it to show online.

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‎02-04-2013 04:29 PM - last edited on ‎04-22-2016 02:49 PM by Retired

HP Recommended

John-Heb4

This article should help with your printer offline error:

Windows 10: http://support.hp.com/us-en/document/c04249080

Windows 8: http://support.hp.com/us-en/document/c04249080

Windows 7: http://support.hp.com/us-en/document/c04249080

Windows Vista: http://support.hp.com/us-en/document/c04249080

Mac: http://support.hp.com/us-en/document/c04249334


Give the steps outlined a try and let us know if it helps.

Best of Luck!

 

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Was this reply helpful? Yes No
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