printer sometimes only prints half a page. Diagnostics say all ok. It isnt.

[witsend966]

Printer has started to quit printing half way through when sending wirelessly  from my  hp laptop. It prints complete test pages, and diagnostics say all is well. WIFI Connection is constant. Power is ok.

If it continues I will have to replace printer, how can I transfer the instant ink account to a new printer????

Getting very frustrated. I am not a computer technician, so answers with technobabble will be lost on me.

Help!!!  

Laptop runs on the awful Windows 8.1 (64 bit)

[Ratchet_31]

Hi , 

Please follow this document . 

http://support.hp.com/us-en/product/HP-ENVY-5500-e-All-in-One-Printer-series/5304881/model/5373130/d...

Revert for any clarifications

[Drakster]

Hello @witsend966,

Welcome to the HP Support Forums!

I see that you're experiencing problems with half pages printing on your HP ENVY 5534 Printer. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

There could be a few reason why this would be happening. such as a print driver, print settings or a problem with the printer. To help eliminate some of the these I would like you to perform a couple tests. 

Please click here to download and install the printer's firmware using a USB connection. 

Fix and enhancements:

1. Enhancements to networking security
2. Enable Protected Management Frame (PMF) router connection
3. Fixes miscellaneous minor defects

Once you have completed the firmware update I would do a hard reset to see if that will resolve the issue.

1. Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
2. Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
3. Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). 

Perform a copy to see if it prints half pages:

• Copy four pages: Copying Documents or Photos

If the problem persists, follow the steps within this guide to see if there is an obstruction or issue with the printer: 

•  The Resume Light and Ink Alert Lights Blink

If the copy was successful there is likely a problem with the print driver, print settings or the application that you're trying to print from. 

Please run the Print and Scan Doctor: 

• HP Print and Scan Doctor

Please let me know the results.