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‎11-30-2010 04:54 PM

HP Recommended

OK, here are a few more ideas:

 

1. Make sure the router has the latest firmware.

2. Make sure you are broadcasting the SSID and are not using MAC filtering and are using WPA or WPA2 security.

3. Make sure your router has 802.11g wireless mode enabled.  Other modes (like 802.11n) are ok, but 'g' must be present.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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‎11-30-2010 11:12 PM

HP Recommended

somethings flakey...

 

i came home from late meetings tonight and the printer was connected to my network.

 

i tried printing from a wired machine and from my wireless laptop and it worked.

 

now back to a previous problem... i try to print from our new HP which is also wired.  doesn't work.

 

When printing a test page from the printer config dialogue and i once again, get the error code 0x00000057.

 

i ran the diag and get the follow:  (NancysComputer is the wired computer having the problem)  (See below.... Thanks !)

 


-----------------------------------------------------------
Dumping Diagnotic Info started at 2010/11/30 23:01:20

Version : 4.1.0.096
Operating System : Windows 7 (64 Bit)
Current System default language :ENU
Current user default language : ENU
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: NancysComputer
IP Address: *.*.0.35
Connection Type: Wired
Signal Strength: 0
Adapter: Realtek PCIe FE Family Controller
Computer MAC: D4:85:64:A2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: *.*.0.1
Router MAC Address: 00:22:3F:0B:*:*
DNS Servers: *.*.0.1
  
Is Network Connected: Yes
Is Internet Connected: Yes

Speed of the internet connection to the HP license plate url :  1322.262329 Kbit/s

****m_pNetworkStore->Dump() finished *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: NancysComputer
IP Address: *.*.0.0
Connection Type: Wired
Signal Strength: 0
Adapter:
Computer MAC:
VPN Connection: No
Subnet Mask:
Default Gateway: *.*.0.0
Router MAC Address:
DNS Servers:
Is Network Connected: No
Is Internet Connected: No

Speed of the internet connection to the HP license plate url :  3422.913574 Kbit/s

****m_pNetworkStore->Dump() finished *****

m_wlanNwList contains 0 wireless networks

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:22:3F:0B:*:*
Hostname: [Unknown]
IP Address: *.*.0.1

Network Node:  #2
MAC Address: 1C:C1:DE:C5:*:*
Hostname: [Unknown]
IP Address: *.*.0.2
Device Friendly Name: Deskjet 3000 Printer - J310a

Network Node:  #3
MAC Address: D4:85:64:A2:*:*
Hostname: NancysComputer
IP Address: *.*.0.35

Network Node:  #4
MAC Address: 00:11:11:4B:*:*
Hostname: HOME-CWATKINS
IP Address: *.*.0.7

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

-----------------------------------------------------------
Dumping Diagnotic Info started at 2010/11/30 22:41:16

Version : 4.1.0.096
Operating System : Windows 7 (64 Bit)
Current System default language :ENU
Current user default language : ENU
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: NancysComputer
IP Address: *.*.0.35
Connection Type: Wired
Signal Strength: 0
Adapter: Realtek PCIe FE Family Controller
Computer MAC: D4:85:64:A2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: *.*.0.1
Router MAC Address: 00:22:3F:0B:*:*
DNS Servers: *.*.0.1
  
Is Network Connected: Yes
Is Internet Connected: Yes

Speed of the internet connection to the HP license plate url :  1096.822266 Kbit/s

****m_pNetworkStore->Dump() finished *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: NancysComputer
IP Address: *.*.0.0
Connection Type: Wired
Signal Strength: 0
Adapter:
Computer MAC:
VPN Connection: No
Subnet Mask:
Default Gateway: *.*.0.0
Router MAC Address:
DNS Servers:
Is Network Connected: No
Is Internet Connected: No

Speed of the internet connection to the HP license plate url :  5273.673828 Kbit/s

****m_pNetworkStore->Dump() finished *****

m_wlanNwList contains 0 wireless networks

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:22:3F:0B:*:*
Hostname: [Unknown]
IP Address: *.*.0.1

Network Node:  #2
MAC Address: 1C:C1:DE:C5:*:*
Hostname: [Unknown]
IP Address: *.*.0.2
Device Friendly Name: Deskjet 3000 Printer - J310a

Network Node:  #3
MAC Address: D4:85:64:A2:*:*
Hostname: NancysComputer
IP Address: *.*.0.35

Network Node:  #4
MAC Address: 00:11:11:4B:*:*
Hostname: HOME-CWATKINS
IP Address: *.*.0.7

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

-----------------------------------------------------------
Dumping Diagnotic Info started at 2010/11/29 19:46:45

Version : 4.1.0.096
Operating System : Windows 7 (64 Bit)
Current System default language :ENU
Current user default language : ENU
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: NancysComputer
IP Address: *.*.0.33
Connection Type: Wired
Signal Strength: 0
Adapter: Realtek PCIe FE Family Controller
Computer MAC: D4:85:64:A2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: *.*.0.1
Router MAC Address: 00:22:3F:0B:*:*
DNS Servers: *.*.0.1
  
Is Network Connected: Yes
Is Internet Connected: Yes

Speed of the internet connection to the HP license plate url :  1320.430908 Kbit/s

****m_pNetworkStore->Dump() finished *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: NancysComputer
IP Address: *.*.0.0
Connection Type: Wired
Signal Strength: 0
Adapter:
Computer MAC:
VPN Connection: No
Subnet Mask:
Default Gateway: *.*.0.0
Router MAC Address:
DNS Servers:
Is Network Connected: No
Is Internet Connected: No

Speed of the internet connection to the HP license plate url :  4850.994629 Kbit/s

****m_pNetworkStore->Dump() finished *****

m_wlanNwList contains 0 wireless networks

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:22:3F:0B:*:*
Hostname: [Unknown]
IP Address: *.*.0.1

Network Node:  #2
MAC Address: D4:85:64:A2:*:*
Hostname: NancysComputer
IP Address: *.*.0.33

Network Node:  #3
MAC Address: 00:11:11:4B:*:*
Hostname: HOME-CWATKINS
IP Address: *.*.0.7

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

****m_pFirewallDetector->Dump() started *****

****m_pFirewallDetector->Dump() finished *****
J
****m_pFirewallDetector->Dump() started *****

Service: 1
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 2
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 4
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 8
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 16
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 32
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 64
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 128
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 256
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 512
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 1024
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 2048
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 4096
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 8192
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

****m_pFirewallDetector->Dump() finished *****
             Ð
****m_pFirewallDetector->Dump() started *****

Service: 1
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 2
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 4
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 8
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 16
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 32
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 64
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 128
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 256
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 512
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 1024
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 2048
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 4096
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

Service: 8192
ret_status: 0, (default) [[78 times]]
ret_status: 1, (did not see message) [[3 times]]

****m_pFirewallDetector->Dump() finished *****

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‎12-01-2010 09:16 PM

HP Recommended

more updates.  if anyone wants to try and suggest a resolution.

 

i uninstalled the printer from the computer that couldn't print a test page, but gave a 0X00000057 instead (whatever that means)

 

disabled all firewalls (the diagnostic suggested this)

 

reinstalled printer

 

the printer installed properly as a network printer  ( awesome! ... you'd think)

 

the printer shows up in the list of Windows 7 printers

 

tried to print a test page -> same 0x00000057 error and NO printed test page   😞

 

tried to print from other apps

- Open office lists the printer as a possible printer, but won't let me print to it 😞

- Wordpad prints fine  🙂

- Notepad prints fine 🙂

- PDF prints fine  🙂

- print from IE8 or Chrome browsers -> only prints the time stamp header and file footer of a page, but NOT THE PAGE CONTENTS ... strange  😞

 

 

HELP  🙂

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‎12-01-2010 10:50 PM

HP Recommended

actually I CAN wirelessly print from Chrome without any problems.

 

IE acts strange and I wonder if I've got some kind of Windows 7 issue.  In IE8 when I do a print preview it only shows the time stamp on top and file name on bottom of the page to be printed.  So, that's what prints.  Regardless of wireless or USB printing.

 

USB works with everything.   But I really want to use the wireless printing with the HP computer...  (BTW wireless printing works from my Dell (XP) and Lenovo (Win 7)...)

 

Still searching for answers

 

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‎12-01-2010 11:04 PM

HP Recommended

I have seen this before - strange behaviors that were finally cured with a re-install of Win7.  Its not that bad, just make sure to have a thorough backup before you begin.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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‎12-01-2010 11:30 PM

HP Recommended

I'll give that a try.  thanks

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‎04-03-2011 03:23 PM

HP Recommended

I need help with printer problem error code 41. 

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‎04-24-2013 11:30 AM

HP Recommended

i have the same fricking problem .. every week  the printer suddnely finds a different 169.524 IP .... is there any way to prevent it - ? event if i set the IP to manual the problem comes back on weekly basis ... this is a mess i'm ready to slum it against the wall  - each time it takes 2 hours so that it finaly decided to use the right ip ! please help

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‎04-26-2013 08:49 PM

HP Recommended

169.254.X.X IP indicates that the printer is no longer connected to your network.  Does the printer have a strong signal from the router?  Have you changed the channel to 11?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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‎09-06-2016 01:14 PM

HP Recommended

You tell us what to do, but not how to do it.  Like usual, trying to find useful information on this forum that actually works is a waste of time.  Considering that you are a HP employee, I can understand why looking for help is a waste of time.  My advice:  Never buy a HP product again.......waste of time and money.

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