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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer won't connect to wireless network
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07-29-2016 04:32 PM
using wireless setup wizard on printer, printer finds the network, but when I enter the encryption key (correctly), it comes back with a message "unable to connect to the network". The printed report suggests MAC address filtering may be enabled. But I checked and it is specifically DISABLED. The printed report shows a FAIL on "no filtering."
Please advise.
Solved! Go to Solution.
Accepted Solutions
07-29-2016 06:32 PM
07-29-2016 05:56 PM
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems.
Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks.
When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
07-29-2016 06:32 PM
07-30-2016 03:33 PM
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