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HP Recommended
ENVY 4520
Microsoft Windows 7 (64-bit)

using wireless setup wizard on printer, printer finds the network, but when I enter the encryption key (correctly), it comes back with a message "unable to connect to the network".  The printed report suggests MAC address filtering may be enabled.  But I checked and it is specifically DISABLED.    The printed report shows a FAIL on "no filtering." 

Please advise.

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Accepted Solutions
HP Recommended
After struggling with this for two days, and after posting this question, and while downloading the HP doctor, I noticed the printer suddenly had healed itself. I'm not sure to what I should credit this miraculous recovery. So thank you I guess?

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HP Recommended

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems.

Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks.

When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

 

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HP Recommended
After struggling with this for two days, and after posting this question, and while downloading the HP doctor, I noticed the printer suddenly had healed itself. I'm not sure to what I should credit this miraculous recovery. So thank you I guess?
HP Recommended

I have the same problem and have sent two messages about it. I haven't seen any repy so far. Hope my HPs automatically heal themselves as your did.

HP Recommended
Bad news for the HP. The wireless connection was up-and-down making it unusable. When it did print, there was a problem with the paperfeed which made some pages print off center. I boxed it up and took it back to the store for a full refund. Bought a nice Brother printer which worked perfectly out of the box. Good luck to us all
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