10-03-2009 10:58 AM
I have a photosmart all in one 58200 printer. My os is windows vista(unfortunately). Up until recently I had no problem printing my word 97 documents and all of a sudden either the pc or the printer decided not to print them. It will print anything else in Microsof office. The message I get is "The exception unknown software except (0x0000005) occurred in the application at location 0x76072266.
I am out of work and need to print my resume'. HELP!!!!
Solved! View Solution.
Re: printer won't print word documents
10-03-2009 03:58 PM
10-03-2009 11:09 AM
I recommend that you download and install Open Office. Install the Acme 376 Compatibility kit from the Open Document foundation and you should have no more Word 97 issues. Open your Word 97 document in Open office check the format and layout of the document and print it.
10-03-2009 01:57 PM - edited 10-03-2009 02:08 PM
Do I download the free version of Open Office or the paid version.
Open Office is free. Don't pay for it. Download it from OpenOffice.org
10-06-2009 02:17 PM
Open office worked. THANK YOU!
The idea behind marking accepted solution is to help others easily find the solution to the same or a similar problem. I am sure you inadvertently marked yours as the solution, but it wasn't the post which solved your issue.
As the original author of the thread, You have administrative privileges in your thread. You can click on the edit button in the upper right hand corner of the inadvertently marked "accepted solution' post and select unmark accepted solution and mark the post that actually helped you resolve your issue as the accepted solution.
10-07-2009 11:10 AM
I do not see an edit button.
Do you see one that says Options? That is where you can make the change. I tested it on own of my own threads.
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