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‎09-28-2016 08:09 PM

HP Recommended
Product: HP photosmart plus B209
Operating System: Microsoft Windows 10 (64-bit)

HELP!!!! I love my all in one printer, I've had it for years and it works great! However, I am constantly having the same issure. My printer randomly goes offline and I cannot get it to reconnect to my wifi. Usually I just reboot the printer and it works, but sometimes it takes an act of God to reconnect it, and today is one of those days. I've rebooted everything, hardwired the printer to my laptop, even called my ISP, but nothing is helping. I run a business out of my house and I need my printer/scanner. Can someone please advise me on how to fix this issure, permanently? TYIA

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2016 03:19 AM

HP Recommended

Hi,

 

The troubleshooting document below might help with your issue.

 

http://www8.hp.com/us/en/campaigns/wireless-printing-center/troubleshooting.html?jumpid=re_r11400_wi...

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎09-29-2016 03:19 AM

HP Recommended

Hi,

 

The troubleshooting document below might help with your issue.

 

http://www8.hp.com/us/en/campaigns/wireless-printing-center/troubleshooting.html?jumpid=re_r11400_wi...

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎09-29-2016 11:27 AM

HP Recommended

Thank you for your help. My printer still wouldn't connect or detect my network even though it was connect prior to this event. Following the links you sent, I reinstalled the printer and now I'm back in business. Thank you for your help!

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‎09-30-2016 08:48 AM

HP Recommended

Glad to hear its working again :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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