01-13-2014 04:07 AM
Try following the troubleshooting steps outlined below....
Just FYI, the Envy 4500 is an eligible printer for HP Instant Ink in the US. If you're interested, you can check out the details....
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)