03-20-2017 07:28 PM - last edited on 03-20-2017 08:15 PM by Omar-E
Hi Guys I have recently replaced the ink cartriges and the black was not reading / printing so i cleaned the prinhead like I have done in the past, however this time it is reading "remove all cartridges then lift gray latch and remove Printhead. Then reinstall printhead and cartridges" I have done this several times. Also I have followed instructions on unplugging and re plugging and still the message is there. Now what do I do.??? I cannot afford another printer.
[Personal Information Removed]
03-21-2017 03:00 PM
Greetings @ blkelly,
Welcome to HP Forums and Thanks for the post.
I understand that you are getting a printhead problem error on your printer.
Don't worry, I will be glad to help.
Kudos to you for trying to troubleshoot the issue on your own.
Please try the steps suggested in this HP Article.
Re-seat the cartridges and the printhead.
Perform a hard reset on the printer.
Try a new printhead.
If the issue persists, please contact our phone support for any upgrade or service options available.
Please follow the procedure mentioned below to contact our phone support.
- Open link: www.hp.com/contacthp/
- Enter Product number or select to auto detect
- Scroll down to "Still need help? Complete the form to select your contact options"
- Scroll down and click on HP contact options - click on Get phone number.
Let me know if this helped.
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