03-20-2017 07:28 PM - last edited on 03-20-2017 08:15 PM by Omar-E
Hi Guys I have recently replaced the ink cartriges and the black was not reading / printing so i cleaned the prinhead like I have done in the past, however this time it is reading "remove all cartridges then lift gray latch and remove Printhead. Then reinstall printhead and cartridges" I have done this several times. Also I have followed instructions on unplugging and re plugging and still the message is there. Now what do I do.??? I cannot afford another printer.
[Personal Information Removed]
03-21-2017 03:00 PM
Greetings @ blkelly,
Welcome to HP Forums and Thanks for the post.
I understand that you are getting a printhead problem error on your printer.
Don't worry, I will be glad to help.
Kudos to you for trying to troubleshoot the issue on your own.
Please try the steps suggested in this HP Article.
Re-seat the cartridges and the printhead.
Perform a hard reset on the printer.
Try a new printhead.
If the issue persists, please contact our phone support for any upgrade or service options available.
Please follow the procedure mentioned below to contact our phone support.
- Open link: www.hp.com/contacthp/
- Enter Product number or select to auto detect
- Scroll down to "Still need help? Complete the form to select your contact options"
- Scroll down and click on HP contact options - click on Get phone number.
Let me know if this helped.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
I am an HP Employee