04-10-2014 07:58 PM
printer won't print photo or calibration page. followed set up instructions. removed tape from cartridges. installed them properly in order. error message keeps popping up. Oxc 9a0013. photo & letter paper insertrd in trays. frustration city.
did update software. still refusing to print.
hey there @chatty_cathy201
Let's try to get you out of frustration city
Have you checked if the cartridge vent area is clogged?
- Examine the vent area, which is located on top of the cartridge, next to the HP logo.Figure 2: Vent area
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP